FAQ
Chill Compliance FAQ – ISO 27001 & ISMS Templates
Access Chill Compliance’s ISO 27001 and ISMS templates – downloadable, editable, and designed for self-service implementation. Created for SMEs, startups, and small businesses, these templates support preparation of ISO 27001 documentation, assist internal adoption, and help strengthen your organisation’s compliance processes.
Browse our ISO 27001 and ISMS Template Collection.
Understanding Chill Compliance
Chill Compliance provides downloadable digital templates designed and developed by a practitioner with hands-on ISO 27001 and ISMS experience. Our templates support self-service implementation, helping teams structure ISO 27001 documentation efficiently while aiming to maintain alignment with recognised standards and real-world audit practices.
Currently, we focus on:
- Information Security – ISO 27001 and ISMS documentation
Learn more on our About Us page.
No. Our templates are informational resources that provide structured frameworks for documentation. However, we are not your lawyers, advisers, or consultants, and we do not provide advice tailored to your specific business, regulatory, or legal obligations.
- Templates: Ready-to-use, editable frameworks for ISO 27001 and ISMS setup.
- Professional advice or consultancy: Personalised guidance specific to your business and compliance obligations.
We empower self-service adoption without providing personalised advisory or consultancy services. Note that our templates are not a substitute for professional legal, audit, or consultancy services.
Not currently. Our templates are designed for easy self-service internal customisation, giving your team full control over how they implement their ISMS.
Our Editable ISO 27001 & ISMS Templates
Templates follow ISO/IEC 27001:2022 guidelines and widely accepted ISMS practices. They are general frameworks suitable for a variety of organisations. They are not jurisdiction-specific or industry-specific, so check local legal or regulatory applicability with your legal or compliance team.
No. These templates do not guarantee regulatory compliance or certification. Compliance depends on your organisation’s implementation, operation, and maintenance of your ISMS.
Our templates are designed by an experienced practitioner to follow ISO/IEC 27001:2022 clauses and ISMS framework principles. Our templates are designed to help structure documentation in a way that aligns with audit expectations and common best practices, reducing time spent on drafting and ensuring traceable ISMS artefacts.
Download your ISO 27001 templates today to support your ISMS documentation!
Audit acceptance depends on your organisation’s implementation, operation, and maintenance of your ISMS. These templates are designed to be audit-consistent, supporting clause alignment, traceability, and logical ISMS structure, so your documentation is organised in a way auditors commonly expect. Proper tailoring is required to meet your auditor’s specific criteria.
Templates are developed by our founder, an experienced ISO 27001 practitioner with hands-on information security and ISMS implementation experience. Our approach incorporates real-world audit insights, ensuring templates are structured for clarity, traceability, and practical application.
For details on our founder's experience, see our About Us page.
We review and update our templates periodically to reflect ISO/IEC 27001:2022, current ISMS practices, and relevant regulatory developments.
Each purchase includes the version available at the time of sale. Minor corrections may be provided at our discretion. Major revisions are generally released as new products and may require separate purchase.
Yes. Each template package includes detailed Guidance Notes developed by a compliance practitioner. These notes explain how to customise and implement documents, highlight common considerations, and show how artefacts link across your ISMS. This practitioner-informed guidance helps your team maintain ISO/IEC 27001 alignment and documentation consistency.
Explore the ISO 27001 collection to browse all included templates.
Basic familiarity with information security concepts is helpful, but you do not need to be an ISO specialist. Templates and guidance notes are structured by a practitioner for practical, self-service implementation, helping teams align documentation with ISO 27001 clauses and ISMS framework requirements.
Currently, templates are provided in English only. Additional languages may be added in future releases.
Purchasing Templates & Payment
We accept major credit and debit cards (Visa, Mastercard, American Express, UnionPay) and digital payment options including Apple Pay, Google Pay, Shop Pay, and PayPal. Transactions are processed via PCI-compliant payment gateways.
No, all purchases on Chill Compliance are one-time payments for digital products. There are no subscriptions, recurring charges, or automatic renewals.
Prices listed generally exclude applicable taxes, which will be calculated and added at checkout based on your location. Customers are responsible for any local taxes that may apply to their purchase.
Yes. All transactions are encrypted and comply with PCI DSS standards. Chill Compliance does not store full card details. Your payment information is handled securely by Shopify Payments and PayPal or other trusted payment gateways.
Digital Product Delivery & Troubleshooting
Download links appear immediately on the order confirmation page, via email (from hello@chillcompliance.com), and in your customer account. Check your spam / junk folders if not received. All products are digital—see our Delivery Policy for delivery details.
Once purchased, templates can be downloaded on multiple devices. There are no additional download limits. Save backups of all purchased templates promptly to prevent accidental loss.
Search your email and customer account for the download link. If missing, contact hello@chillcompliance.com with your order number and email address used for your purchase for verification. Save backups of all purchased templates promptly to prevent accidental loss. See our Delivery Policy for information about delivery and access.
Templates are compatible with common office applications:
- DOCX – Microsoft Word, Google Docs, Apple Pages
- XLSX – Microsoft Excel, Google Sheets, Apple Numbers
- PPTX – Microsoft PowerPoint, Google Slides
- PDF – Adobe Reader or modern browser
All templates are delivered in a ZIP folder for convenience.
Try re-downloading your template and updating your software. If the issue persists, contact hello@chillcompliance.com with your order number, email used for purchase, and a brief description of the problem. We aim to respond within 1 business day for delivery and access issues.
Yes. Once downloaded, templates can be used on any compatible device. Save backups of all purchased templates promptly to prevent accidental loss.
Refunds & Support
All digital products are non-refundable due to instant delivery. Please review product details carefully before purchase. However, we offer replacement or refund for templates with verified errors or material defects, as detailed in section 5.3. For full details, see our Refund Policy.
Digital products are delivered immediately upon payment. Changes or cancellations are generally not possible. Please review your order carefully before completing your purchase. Minor corrections may be provided at our discretion. See our Refund Policy for details.
If you find an error, inconsistency, or other material defect in your template, please report it to hello@chillcompliance.com, including your order number, email used for purchase, a description of the issue, and any supporting evidence (e.g. screenshots). We will verify and correct confirmed issues promptly. See our Refund Policy for details.
Delivery and access issues (e.g. missing or corrupted files) are usually responded to within 1 business day. General support requests, such as template guidance or error verification, are typically responded to within 5 business days.
Usage & Licensing
No. Each purchase grants a limited, non-transferable licence for internal use only (by the purchasing business or individual). Sharing, reselling, or distributing the templates — including with clients, contractors, or other third parties — is not permitted. See our Terms of Service for details.
No. Each licence applies to one legal entity or individual. If you provide consultancy services, your clients must purchase their own licensed copy directly.
Yes. You can edit templates to suit your organisation. You own any original content you add, but the underlying template content, structure, and concepts remain the intellectual property of Chill Compliance. This is standard practice in professional template licensing.
Licences do not transfer automatically. Individual purchases remain with the buyer under the individual-use licence. Licences purchased by a company belong to that company and cannot transfer to another employer.
You can keep and reuse the templates you download for your business. Your purchase grants a non-transferable, perpetual business-use licence for the version you purchased (see Terms of Service for details). Future updates or new editions may be released separately and are not included unless explicitly stated. Prohibited uses and exceptions are outlined in the Terms of Service.
We recommend you download your templates promptly after purchase. While you retain a perpetual licence for the version purchased, you are responsible for keeping your own copy; Chill Compliance does not provide indefinite hosting.
Report suspected breaches to legal@chillcompliance.com. Confirmed material risks of infringement will be prioritised for review.
General Inquiries & Contact
Yes. Submit your suggestions via the Contact Us page or email hello@chillcompliance.com. Feedback is often incorporated into new releases.
Yes. Data Protection, Data Privacy, Business Continuity, and Disaster Recovery templates are planned for future release.
We can be contacted via:
- Contact Us page
- Email: hello@chillcompliance.com
For privacy or legal matters, please refer to our Privacy Policy and Terms of Service.
No. Chill Compliance is not affiliated with ISO or accredited certification bodies. ISO is a registered trademark of the International Organization for Standardization.
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