FAQ

Chill Compliance FAQ – Editable ISO 27001 & ISMS Templates

Access Chill Compliance’s ISO 27001 and ISMS templates – downloadable, editable, and designed for self-service implementation. Created for SMEs, startups, and small businesses, these templates support preparation of ISO 27001 documentation, assist internal adoption, and help strengthen your organisation’s compliance processes.

Browse our ISO 27001 and ISMS Template Collection.

Understanding Chill Compliance

What is Chill Compliance and its ISO 27001 template?

Chill Compliance provides downloadable digital templates for self-service compliance documentation. We aim to help teams reduce time spent on documentation and lower implementation complexity.

Currently, we focus on:

Information Security – ISO 27001 and ISMS documentation

Learn more on our About Us page.

Do you provide legal, regulatory, or compliance advice or consultancy?

No. Our templates are informational resources that provide structured frameworks for documentation. However, we are not your lawyers, advisers, or consultants, and we do not provide advice tailored to your specific business, regulatory, or legal obligations.

Template vs professional advice – what’s the difference?

Templates: Ready-to-use, editable frameworks for ISO 27001 and ISMS setup.
Professional advice or consultancy: Personalised guidance specific to your business and compliance obligations.

We empower self-service adoption without providing personalised advisory or consultancy services. Note that our templates are not a substitute for professional legal, audit, or consultancy services.

Can you create custom templates or provide customisation services?

Not currently. Our templates are designed for easy self-service internal customisation, giving your team full control over how they implement their ISMS.

Our Editable ISO 27001 & ISMS Templates

Are your templates suitable for my business, industry, or country?

Templates follow ISO/IEC 27001:2022 guidelines and widely accepted ISMS practices. They are general frameworks suitable for a variety of organisations. They are not jurisdiction-specific or industry-specific, so check local legal or regulatory applicability with your legal or compliance team.

Do your templates guarantee compliance or ISO 27001 certification?

No. While these templates do not guarantee regulatory compliance or ISO 27001 certification, they streamline ISMS documentation setup, reduce implementation complexity, and save time. Compliance depends on your organisation’s implementation, operation, and maintenance of your ISMS.

Download your ISO 27001 templates today to support your ISMS documentation!

Will my auditor accept these templates?

Audit acceptance depends on proper implementation, operation, and maintenance of your organisation’s ISMS. Templates support efficient documentation but require tailoring to your organisation to meet audit standards.

Who develops your templates?

Templates are crafted by our founder, an experienced information security and compliance professional with practical ISO 27001 implementation and audit knowledge applied in audit contexts.

How current are your templates?

We review and update our templates periodically to reflect ISO/IEC 27001:2022, current ISMS practices, and relevant regulatory developments.

Will I receive updates for the template after purchase?

Each purchase includes the version available at the time of sale. Minor corrections may be provided at our discretion. Major revisions are generally released as new products and may require separate purchase.

Do the templates include guidance notes?

Yes. Every template package includes dedicated Guidance Notes that explain how to customise and implement the documents, highlight common considerations, and suggest cross-references to other ISMS artefacts, supporting your team in preparing ISO 27001 documentation.

Explore the ISO 27001 collection to browse all included templates.

Do I need specialist experience to use these templates?

Basic familiarity with information security concepts helps, but you do not need to be an ISO specialist. These editable ISO 27001 templates and guidance notes support self-service ISMS implementation and ISO 27001 documentation setup.

In what languages are your templates available in?

Currently, templates are provided in English only. Additional languages may be added in future releases.

Purchasing Templates & Payment

What payment methods are accepted?

We accept major credit and debit cards (Visa, Mastercard, American Express, UnionPay) and digital payment options including Apple Pay, Google Pay, Shop Pay, and PayPal. Transactions are processed via PCI-compliant payment gateways.

Are taxes included in prices?

Prices listed generally exclude applicable taxes, which will be calculated and added at checkout based on your location. Customers are responsible for any local taxes that may apply to their purchase.

Is my payment information secure?

Yes. All transactions are encrypted and comply with PCI DSS standards. Chill Compliance does not store full card details. Your payment information is handled securely by Shopify Payments and PayPal or other trusted payment gateways.

Digital Product Delivery & Troubleshooting

How do I access my template after purchase?

Download links appear immediately on the order confirmation page and via email (from hello@chillcompliance.com). Check your spam / junk folders if not received.

Are there restrictions on downloading my purchased templates?

Once purchased, templates can be downloaded on multiple devices. There are no additional download limits. Save backups of all purchased templates promptly to prevent accidental loss.

I lost my template – what should I do?

Search your email for the download link. If missing, contact hello@chillcompliance.com with your order number and email address used for your purchase for verification. Save backups of all purchased templates promptly to prevent accidental loss.

What software is required?

Templates are compatible with common office applications:

DOCX – Microsoft Word, Google Docs, Apple Pages
XLSX – Microsoft Excel, Google Sheets, Apple Numbers
PPTX – Microsoft PowerPoint, Google Slides
PDF – Adobe Reader or modern browser

All templates are delivered in a ZIP folder for convenience.

What if I cannot open a template file?

Try re-downloading your template and updating your software. If the issue persists, contact hello@chillcompliance.com with your order number, email used for purchase, and a brief description of the problem. We aim to respond within 1 business day for delivery and access issues.

Can I access templates on multiple devices?

Yes. Once downloaded, templates can be used on any compatible device. Save backups of all purchased templates promptly to prevent accidental loss.

Refunds & Support

What is your refund policy?

All digital products are non-refundable due to instant delivery. Please review product details carefully before purchase. For full details, see our Refund Policy.

What if I bought the wrong template or changed my mind?

Digital products are delivered immediately upon payment. Changes or cancellations are generally not possible. Please review your order carefully before completing your purchase. Minor corrections may be provided at our discretion. See our Refund Policy for details.

What if the template has an error or does not match the product description?

If you find an error, inconsistency, or other material defect in your template, please report it to hello@chillcompliance.com, including your order number, email used for purchase, a description of the issue, and any supporting evidence (e.g. screenshots). We will verify and correct confirmed issues promptly. See our Refund Policy for details.

How fast do you reply to support requests?

Delivery and access issues (e.g. missing or corrupted files) are usually responded to within 1 business day. General support requests, such as template guidance or error verification, are typically responded to within 5 business days.

Usage & Licensing

Can I share templates with others?

No. Each purchase grants a limited, non-transferable licence for internal use only (by the purchasing business or individual). Sharing, reselling, or distributing the templates — including with clients, contractors, or other third parties — is not permitted. See our Terms of Service for details.

Can I use templates for multiple clients or businesses I work with?

No. Each licence applies to one legal entity or individual. If you provide consultancy services, your clients must purchase their own licensed copy directly.

Can I modify templates?

Yes. You can edit templates to suit your organisation. You own any original content you add, but the underlying template content, structure, and concepts remain the intellectual property of Chill Compliance. This is standard practice in professional template licensing.

What happens if I change jobs?

Licences do not transfer automatically. Individual purchases remain with the buyer under the individual-use licence. Licences purchased by a company belong to that company and cannot transfer to another employer.

I suspect unauthorised use — what should I do?

Report suspected breaches to legal@chillcompliance.com. Confirmed material risks of infringement will be prioritised for review.

General Inquiries & Contact

Can I suggest new templates?

Yes. Submit your suggestions via the Contact Us page or email hello@chillcompliance.com. Feedback is often incorporated into new releases.

Are new compliance categories planned?

Yes. Data Protection, Data Privacy, Business Continuity, and Disaster Recovery templates are planned for future release.

How can I contact Chill Compliance?

We can be contacted via:

Contact Us page
Email: hello@chillcompliance.com

For privacy or legal matters, please refer to our Privacy Policy and Terms of Service.

Are you affiliated with ISO or certified bodies?

No. Chill Compliance is not affiliated with ISO or accredited certification bodies. ISO is a registered trademark of the International Organization for Standardization.